How can I contact the support team if I face an issue with login or account retrieval?

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If you encounter any issues with logging in or retrieving your account, you can reach out our customer support team via WhatsApp at: +970595999915. They will guide you through resolving the issue or any additional steps required.

What are the steps for account retrieval?

What happens if I try to log in from a new device?

What happens if I do not log into the app for a long time?

What is an “untrusted device”?

I only have a virtual card. How does that affect the login process?