What to do if the point converted were not added to my cash account?

At times we may experience some delays, please wait around 5 minutes just in case.

Did you receive an SMS that confirms the money has been deposited?
If not, please send us an email at support@reflectapp.com, and include the following details:

Transfer points to account issue
Details of the problem you are facing
Your full name
Your phone number
Transfer date
The number of points to be transferred